|
Introduction: The Cloud Call Center integrates phones and the largest Software as a Service (SaaS) in the world, Salesforce.com. This is bringing benefits to Salesforce users through enhanced sales force automation, customer support, helpdesk and other streamlined processes. Cloud Call Center Agent software is all that is needed on customer sites. All the necessary hardware, software, phone numbers, lines and carrier service is provided by PBXL in the cloud. Service is available on the per user subscription basis familiar to 60,000＋ companies worldwide using Salesforce.com. What’s so special: Even small and medium sized organizations can now compete using enterprise grade tools to level the playing field. The service has an agile, scalable architecture and the value proposition integrated with Salesforce.com SFA & CRM is truly compelling. Expensive, legacy CTI and PBX systems no longer present a barrier to integrated, efficient communication and workflow. Many uses, large & small, casual & intensive: Common applications include telesales, collections, order entry, customer support, technical support, surveys and market research by as few as 1-2 and up to hundreds of agents. In addition, many of the most convenient functions can also be used in everyday business, making routine communication quicker and easier to accomplish. Functions available in the Cloud Call Center today are: Click-to-Dial and Progressive Dialing, Automatic Call Distribution (ACD) & Screen Pops (of database records in Salesforce.com). User screens can be customized and workflow process to match specific needs. Additional functionality is planned based on customer request. In both inbound and outbound applications, management reporting is easily implemented at the level of granularity appropriate to a manager whether call center supervisor, line manager or executive management. |
Free Trial Offer: There is no need to purchase anything to try the Cloud Call Center. PBXL, K.K. is offering Salesforce.com users a trial opportunity at no cost when they sign up through March 31, 2010. Usage thereafter is just Y200/seat/day (Y6000 per seat per month, introductory pricing) plus data line, telephone lines and usage. Deployment can be accomplished in a matter of days where basic network infrastructure is already in place. Onsite training is provided and client requests for customization are welcome. For Information: Please contact PBXL at 4550-1600 for details. |