Consulting

 

CommDown ™

  • Telecommunications expense management and cost rationalization while maintaining or increasing service levels. PBXL helps enterprises reduce running costs and is paid from a percentage of the savings.
  • Typical CommDown phases include:
    • Audit: Research and documentation of existing costs.
    • Evaluation: Existing contracts reviewed versus market conditions/identified for renegotiation, network design reviewed to identify unnecessary expenditures.
    • Recommendation: Proposal of an action plan for contract execution and customer delivery.

CRM Consulting

  • CRM and call center deployment, training and integration, with a strong focus on hosted solutions.
  • PBXL experience includes, but is not limited to:
    • Salesforce.com
    • Evaluation: Existing contracts reviewed versus market conditions/identified for renegotiation, network design reviewed to identify unnecessary expenditures.
    • Oracle

Telecom Consulting

  • IP Telephony and conventional telephony integration, for both enterprises and service providers.
  • PBXL has a wealth of experience in evaluating the merits of telephony platforms and implementing them for our clients.

Data Center Management

  • Specifically for large scale deployments, PBXL provides your team remote hands, eyes and operations for enterprises with no Japan presence.

Business Continuity

  • Hosted PBX-focused DR/BCP, emergency number forwarding, and off-site auxiliary PBX deployments.